Unable to Log In

Hello!
Our clients and interpreters are unable to log into the Portal. As of this morning their password don’t work. We tried resetting the passwords, but the interpreters/clients are still unable to log in.

Please advise ASAP!

We are verifying your logins and will get back with you promptly.

Can you provide some sample accounts you know have long passwords but can’t login?

Here’s one: tp.demouser

Would you be able to share the password for your demo user. We created a user with a password to test the system and worked without any issues. We need to make sure some characters are not being used that are not allowed.

@support.desk This happened to us too over the weekend with an existing user.

I just sent it to you via a DM.

Any updates?

https://community.scheduleinterpreter.com/t/user-login-with-passwords-including-dash-symbol-were-not-allowed-after-security-update-fixed/5605