Since some of our interpreters are showing up as a NO MATCH and we aren’t sure why, we just did a custom for job #762867. Immediately it turned green. However, that interpreter who is available doesn’t show up as “available”. When I find her name in the NO MATCH, it isn’t even green.
Please assist. We are able to figure out who is available by looking through the journal. This is a new problem we have been having for a few weeks. How can we fix this?